Direct answer: dispatch time is the period before a parcel is handed to a delivery provider. Delivery time is the later transit period between dispatch and arrival.
Order preparation comes first
A checkout receipt confirms that an order was submitted; it is not a dispatch notice. Any preparation stages and their timing must come from the current order status and published store policy rather than a generic promise.
Transit starts after dispatch
GOV.UK requires an online seller to disclose its delivery arrangements, costs and expected timing before an order is placed. Read the current Shipping Policy for the store-specific service, range and coverage; this guide does not invent a carrier event or delivery deadline.
When to contact support
If the verified delivery estimate has passed, use the Contact page and include the order number. Do not publish order or tracking details in a public comment.
Sources and last checked
Last checked: 10 September 2026.