Shipping Policy
Tracking and delivery guidance for UK customers before and after placing an order.
Tracking details
Use the tracking information issued after dispatch for the latest carrier updates. The tracking page does not promise a particular carrier or delivery time.
Delivery timing
Delivery timing can vary by destination, carrier operations and circumstances outside the site’s control. The carrier tracking record is the current source of progress.
Address changes
Contact support immediately if an address needs attention. A change may not be possible after processing or dispatch has started.
Delay or delivery issue
If tracking has not updated or a parcel appears delayed, provide the order number and tracking reference through the Contact page.
Delivery support
For an existing order, include the order number and tracking reference when contacting support.