Returns Policy
Clear guidance for UK customers who need to cancel, return or report a problem with an order.
Adults onlyThis online store and its product information are intended only for customers aged 18 or over.
Report an order issue
Contact support with the order number if an item is damaged, incorrect or missing. Include clear photos when they are relevant.
Cancellations
Ask support as soon as possible. A cancellation can only be considered before dispatch and cannot be guaranteed once processing has started.
Return review
Return eligibility depends on the product condition, order status and applicable consumer rights. Do not send an item back until support provides instructions.
Refund outcome
If a refund or replacement is approved, support will confirm the next steps and the method used. This guidance does not limit statutory rights.
Need help with an order?
Send the order number and a short description of the issue through the Contact page.